Siebel 8.1.x Business Analyst

This course examines Siebel applications in two dimensions. The first dimension, breadth, is covered in the first two days of the course where students become familiar with the defining features of Siebel applications, such as Siebel Sales and Siebel Call Center. Students also explore Siebel automation options, such as Siebel Workflow, Assignment Manager, and Task UI. All of this exploration is reinforced with hands-on exercises with Siebel applications.

The second dimension, depth, is provided in the last three days of technical training, which provides business analysts knowledge and skills they need to participate in a Siebel implementation project. Students come away from the course with an appreciation of the logical structure of Siebel applications. Students explore key topics, such as the Siebel Web architecture and data access. In the final half of this technical section of this course, students use Siebel Tools to explore application customizations. Key topics include modifying the business logic and user interface to Siebel applications and using Siebel automation.

• Navigate Siebel applications
• Use a wide range of Siebel application functionality
• Translate user requirements into technical specifications
• Explore application configuration options using Siebel Tools