The Siebel 8.1.x Application Administration course is intended for application administrators responsible for supporting initial and ongoing administration of Siebel applications. The initial section of the course provides grounding in key Siebel CRM concepts, including navigating the application, the Siebel CRM architecture, and the Siebel CRM object model. The next section describes access control, and how employees and application data must be administered. The third section covers literature, initial data, and administration that directly impact the user experience: user preferences, lists of values, certain types of data, predefined queries, quick fill templates, message broadcasts, alerts, activity templates, assessment templates, and iHelp. The fourth section introduces business automation such as workflows, and then discusses administration topics that require them, such as approvals, the Universal Inbox, and Siebel Reports. The final section covers additional administration topics such as submitting jobs, state models, the audit trail, system preferences, and administering Assignment Manager.
Learn To:
- Administer approvals, inboxes, and reports
- Navigate a Siebel CRM application
- Use access control to limit user visibility to application views and records
- Enhance user productivity using tab layouts, view links, and predefined queries
- Administer initial data and lists of values
- Administer assessment templates, activity templates, and so forth
A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.
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