Oracle CRM On Demand Administration Essentials - Self-Study Course

The course examines the fundamental concepts of Oracle CRM On Demand administrative functionality. It defines the role of the company administrator and includes instruction on administrator tasks and duties. Through a series of exercises, participants learn how to set up, customize, and administer Oracle CRM On Demand for a company.

Practical application of the skills taught in the class is reinforced by exercises built on real-life implementation scenarios. Starting with a new, default CRM On Demand environment, participants determine business requirements and complete all the customization steps required to get the application up and running for end users. Examples follow recommended implementation practices, allowing students to test new skills in a safe environment.

• Using Oracle CRM On Demand

• Go to www.oracle.com and log in
• If you don't have an account, click the Register for a free Oracle Web account link on top of the page to create one
• After you log in, click the Education tab
• Click on Self-Study Online in the left nav
• Now are you in the Oracle University Knowledge Center
• Go to the right nav and click the Free Trial link in The Quick Links box
• Read the Free Trial Subscription terms and accept
• Type the prework name in the Search box and click Go

• Customize the application to meet company-specific business requirements
• Define appropriate default settings and password policies for the company
• Embed sales methodology into the application to enforce best practices
• Set up users in the application and provide them with the appropriate visibility and access to information
• Extend the application functionality and perform critical maintenance tasks
• Identify the tools and resources available to help administrators be successful