Oracle CRM On Demand Administration Essentials

The course examines the fundamental concepts of Oracle CRM On Demand administrative functionality. It defines the role of the company administrator and includes instruction on administrator tasks and duties. Through a series of hands-on lab exercises, participants learn how to set up, customize, and administer Oracle CRM On Demand for a company.

Practical application of the skills taught in the class is reinforced by hands-on exercises built on real-life implementation scenarios. Starting with a new, default CRM On Demand environment, participants determine business requirements and complete all the customization steps required to get the application up and running for end users. Examples follow recommended implementation practices, allowing students to test new skills in a safe environment with instructor support.

• Customize the application to meet company-specific business requirements
• Define appropriate default settings and password policies for the company
• Embed sales methodology into the application to enforce best practices
• Set up users in the application and provide them with the appropriate visibility and access to information
• Extend the application functionality and perform critical maintenance tasks
• Identify the tools and resources available to help administrators be successful

A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.