11i Advanced Collections Fundamentals

Oracle Advanced Collections is an e-Business suite offering that provides tools and automation improvements to collectors working in interaction centers or in revenue management/billing departments, and who are responsible for collecting on past due accounts.

Oracle Advanced Collections provides forms-based windows for tasks performed by Collections Agents and Managers; and web pages for setup, advanced delinquency management, and administration of Oracle Advanced Collections. This course provides the information necessary for the Collections Manager, Collections Administrator, and Collector to set up, use, and configure the Oracle Advanced Collections module.

The class covers an overview of the collections industry; details on numerous business flows supported by the solution; information about mandatory and optional e-Business suite modules leveraged by this product.

It also provides an insight into implementation considerations, checklist and verifications of the implementation/setup of mandatory and optional e-Business suite modules leveraged by this product. Hands-on practices and demonstrations are provided that exercise the Collector and Manager functions.

• Describe the process flows of Oracle Advanced Collections
• Identify the Oracle Advanced Collections user interface
• Describe collections management strategies
• Explain how to use dynamic tables
• Describe how Collections integrates with other e-Business Suite products
• Identify how to access delinquency management, and administration procedures

A Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.