ExitCertified Formation Formation de Java Solaris Red Hat IBM Symantec Siebel PeopleSoft
 
ExitCertified Formation Formation de Java Solaris Red Hat IBM Symantec Siebel PeopleSoft
 
start courses and schedules education savings it certification education solutions
recherche de formation
Faites confiance à votre formation en TI   |
Oracle University reconnaît ExitCertified comme Partenaire en formation de l’année en Amérique du Nord.

IBM Lotus Domino 8.5.x Help Desk Troubleshooting  (D8L36)

Format: Formation en classe avec formateur
Autres formats:
 
 

This course uses scenarios to instruct Level 2 IBM® Lotus® Notes® and Lotus Domino® Help Desk Support Representatives on how to troubleshoot Lotus Notes and Lotus Domino issues. You will be exposed to the actual types of calls and cases that you will be diagnosing and resolving on a daily basis. During the scenarios, perform common Lotus Domino Administrator tasks; manage user workstations; and troubleshoot server, database security, and user database issues. You also troubleshoot mail routing and delivery, Lotus Notes mail, and replication issues. For an effective helpdesk tool which can help provide tips and just in time training to your users also look at MultiMedia Library for Lotus Software.
 
This Course is Certified By IBM   Flex Training Savings
 

Compétences acquises
 
  • Use Help Desk troubleshooting resources
  • Manage user workstations
  • Identify server and database security issues
  • Manage user database issues
  • Troubleshoot mail routing and delivery
  • Troubleshoot Lotus Notes mail issues
  • Troubleshoot replication

Qui peut en profiter
 

This intermediate course is for Lotus Domino and Lotus Notes Help Desk Level 2 Support Representative responsible for password security, Notes ID recovery, and troubleshooting minor issues, such as accessing a user's mail file, and managing Lotus Notes databases, replication, and web access.

Préalables
 

You should have:

  • Three months experience as a Help Desk Level 1 Support Representative
  • Basic help desk skills

You should attend or have equivalent skills for Help Desk Basic Troubleshooting for IBM Lotus Domino 8 (D8350).

Abstract
 

IBM Education Advantage Eligibility:

  • Yes - IBM Education Pack - Online Account
 
Enroll For This Class
Enroll For This Class
DB2 Lotus Tivoli Training Class Ce cours est donné par des formateurs certifiés IBM.

À titre de partenaire en formation agréée , ExitCertified peut vous inscrire à n’importe quel cours en Amérique du Nord.

Il y a une différence. Découvrez-la
Training Class Enrollment Ask A Question About This Training
Code: D8L36
Format: Formation en classe avec formateur
Durée: 2 days
Certifié par: IBM
Frais d’inscription (CAD): $contact
TrainingIndustry.com selects ExitCertified as a Top 20 IT Training Company for 2011
Recherchez des cours semblables
Cours connexes

Trier l'horaire par: 
     
Costa Mesa, CA Jun.4 - Jun.5.2012 course register
Costa Mesa, CA Sep.6 - Sep.7.2012 course register
Englewood, CO Jun.4 - Jun.5.2012 course register
Englewood, CO Aug.16 - Aug.17.2012 course register
Trevose, PA Jun.18 - Jun.19.2012 course register
Trevose, PA Sep.6 - Sep.7.2012 course register
Trevose, PA Dec.10 - Dec.11.2012 course register
7 Dates Offered      
   
demander une autre date/un autre emplacement demander de la formation sur place
 

IBM Lotus Domino 8.5.x Help Desk Troubleshooting  (D8L36) Contenu détaillé
 
 
Lesson 1: Introducing IBM Lotus Domino Help Desk troubleshooting
  • Gain an understanding of the types of calls you will receive
  • Use external resources to find answers
  • Perform common Lotus Domino Administrator tasks
Lesson 2: Managing the user's workstation
  • Work with policies and diagnose solutions for user issues
  • Break down the Lotus Notes Client
  • Assist users with managing their Lotus Notes IDs and passwords
  • Use widgets and Live Text
Lesson 3: Managing server and database security issues
  • Diagnose server access issues
  • Determine a user's effective access to a database
Lesson 4: Managing user application issues
  • Refresh or replace an application design
  • Compact a local application
  • Archive application documents
  • Diagnose problems with mail archiving policies
 
Lesson 5: Troubleshooting mail routing and delivery
  • Describe the components and process of mail routing
  • Respond to mail delivery failures
  • View pending and dead mail
  • Trace the path for a mail message
  • Use Lotus Protector against spam
  • Work with Lotus Notes on mobile devices
Lesson 6: Troubleshooting Lotus Notes mail issues
  • Replace the contacts design
  • Identify problems with using Directory Catalogs
  • Secure Notes mail with digital signing and encryption
  • Troubleshoot mail, calendar, and schedule delegation
  • Troubleshoot Out of Office issues
  • Work with external calendars, contacts, and meeting invitees
  • Work with iNotes®
Lesson 7: Troubleshooting replication
  • Create and encrypt an application replica
  • Set replication options
  • Use managed replicas
  • Diagnose application replication issues
  • Resolve replication conflicts
For practical, hands-on training, labs are included at the end of select lessons. To reinforce the instruction, activities or Checkpoints are included at the end of select topics within a lesson.
 


  ExitCertified is your Authorized IT Training Partner  
  Lorsque vous suivez un cours certifié chez ExitCertified, vous apprenez directement des concepteurs des produits que vous utilisez. Notre engagement envers la communauté des TI, de même que notre autorisation à offrir des cours certifiés, vous assurent une expérience de formation supérieure. Il y a une différence. Apprenez directement de la source.

Il y a une différence. Apprenez directement de la source.		  
Training Contacts  
   
Canada United States

Formation à Montréal :: 514.876.1666
Formation à Ville de Québec :: 514.876.1666
Formation à Ottawa :: 613.232.3948
Formation à Toronto :: 416.487.3948

Formation à Vancouver :: 604.633.3948
Formation à Victoria :: 1.866.328.3948
Formation à Calgary :: 403.291.2855
Formation à Edmonton :: 780.441.3948
Formation à Regina :: 1.866.328.3948

 Formation à Sacramento :: 916.669.3970
Formation à San Francisco :: 415.975.3948
Formation à San Jose :: 408.288.3948
Formation à Las Vegas :: 1.800.803.3948
Formation à Phoenix :: 602.889.9350
À travers le monde - 613.232.3948 Des questions?
Il nous fait plaisir de vous aider. Transmettez-nous ce formulaire par courriel et nous vous répondrons dans les plus brefs délais.
   



(c) 2012 ExitCertified Corp. Tous droits réservés.


ExitCertified est un fournisseur international agréé de formation en technologies. Voici quelques-uns de nos cours les plus souvent consultés :
 
Formation Sun Formation Oracle Formation Symantec Formation IBM Formation Red Hat :: Linux
Formation Java, Cours J2EE, Formation JSP, servlets, EJB, Struts, réseaux, Formation Solaris, Java Composite Application Platform (JCAPS), SeeBeyond, XML, Formation Solaris 10, certification Java, certification Solaris Cours PeopleSoft, 11g, Formation Oracle SQL, Oracle PL/SQL, DBA, Hyperion, Fusion Middleware, 10g, 9i, certification 11g, certification DBA, certification Oracle Formation NetBackup, Cours Veritas, protection contre les virus, sécurité des TI, certification Symantec DB2, OS/400, Formation zSeries, s/390, iSeries, AIX SUSE, Formation RedHat
         
Formation MySQL Formation Apple Formation en gestion de projet    
Base de données MySQL Cours Apple, Formation Leopard Formation du PMI