IPCAR - Cisco Customizing ICM/IPCC Reports Workshop

This workshop is designed to provide you with a thorough understanding of the ICM reporting environment and the technical aspects of implementing custom reports in WebView. Although the workshop focuses on the IPCC implementation, those familiar with traditional ICM installations can also benefit from the topics covered. In order to lay the groundwork necessary for the advanced reporting concepts, the course provides a detailed examination of how the components of the ICM work together to generate the reporting data.

You will participate in hands-on exercises to build knowledge ranging from a basic understanding of the reporting tools to custom report design, construction, and implementation. After completing this course, you will have a solid foundation in the ICM reporting environment. You'll be able to identify when customization is required, and you'll have the skills necessary to build or modify WebView reporting templates from standard ICM summary tables.