Administering Cisco Unified Messaging (AUM) V5.0  (NCN9CE)

• Components of the Cisco Unity system, their standard and optional features, and how they integrate into a unified messaging system

• Components of the Cisco Unity Connection system, their standard and optional features, and how they integrate with telephone systems

• Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool

• Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates

• Monitor and maintain a Cisco Unity system using available tools and reporting capabilities

• Channel Partner / Reseller

• Customer

• Employee

• Working knowledge of Microsoft Windows 2000

• Working knowledge of the Microsoft Exchange 2000 or IBM Lotus Domino messaging environment

• Working knowledge of the features, benefits, and programming of at least one manufacturer's PBX (Cisco Unified CallManager or Cisco Unified Communications Manager preferred)